Forgot Password

2 min read

Sometimes it’s hard to remember the password, but no worries, we are here to help you with multiple password recovery options!

Having trouble signing in? #

Please provide additional information to help in the recovery process.

There are two options available to recover your password.

Option 1: Using Email Address & One Time Password (OTP) #

Step 1: Go to DigitalWorkerBees website and click on the “Forgot Password?” link.

Forgot password using registered email & OTP approach

Step 2: Click on the “Using Email-OTP” option button

Step 3: Enter your valid registered email address

Step 4: Verify that you are human by entering the correct sum value for the displayed two digits.

Step 5: Click on the “Reset Password” button, It will send you OTP information via email.

New OTP requested to change your password.

Step 6: Enter OTP received in your email, add your new password, and click on the “Reset Password” button.

That’s set, your password will be updated.

Option 2: Using Mnemonics #

A mnemonic is a way for people to remember things more easily, but here you don’t need to remember anything.

Note: If you already downloaded (Mnemonics of 9 words to reset your password directly) the mnemonics and saved them somewhere then you can proceed further.

Step 1: As shown above in the image, select the “Using Mnemonics” button first when you landed on Forgot Password or Reset Password screen.

Step 2: Enter your registered email address

Step 3: Enter your secret mnemonics (At the end, You will know how to download the mnemonics), make sure you don’t have extra white space before or after copy-pasting the mnemonics.

Step 4: Enter your NEW PASSWORD.

Step 5: Verify the human test.

Step 6: Click on the “Reset Password” button.

If your entered Email address and Mnemonic values are matching perfectly, then only your new password will be changed.

That’s set, now you can log in to the website.

How to Download and Store Mnemonics? #

It is so simple to get your mnemonics. First there are a few prerequisites, which must be completed before moving further to obtain your mnemonics.

Prerequisites:

Your profile information must be saved. If it is not completed, Please fill it up.

Click on the Profile icon 👉 Click on Profile Link 👉 About Me/e-KYC tab 👉 fill up below information.

First Name (As per your National Identity)
Last Name (As per your National Identity)
Date of Birth (As per your National Identity)
Gender
Zip Code (As per your National Identity)
Street 1 (As per your National Identity)
Street 2 (As per your National Identity)
Country (As per your National Identity)
State (As per your National Identity)
City (As per your National Identity)
Phone Number
Choose Security Question
Choose the Answer for the selected security question (Case sensitive)

After filling up the required information, click on the “Save Changes” button.

Now, follow these steps:

Step 1: Log in to your account, From the dashboard, click on your profile icon and select the Settings link.

Step 2: Click on the Security tab under the Global Settings page.

Step 3: Find for “Recovery Mnemonic Code” section and click on the “Reveal” button.

Step 4: It will ask you to enter information as shown below.

Your Date of Birth in YYYYMMDD format (If your Birthdate is 25-DEC-1965, then enter 19651225)
Answer your selected question in the profile (Case Sensitive)

Step 5: Click on the “Show Me Mnemonics” button to reveal your code.

It will show you 9 words mnemonics as depicted below.

You can either copy or download the text file by clicking those two buttons, you can send mail to yourself or upload it on the drive, please keep in mind that, you need to put it in some secret place to make your account secure.